SKYLINE
SUPPORT // AI
SYSTEM // ONLINE
GA-COAM // B
Call Dispatch: +18887894244
SKYLINE
SUPPORT // AI
PROTOCOL // REV-2.5
Automated engineering troubleshooting for
Skyline Unlimited
Class B COAM gaming terminals and self-service redemption kiosks.
RESP_TIME < 800ms
GA LOTTERY COMPLIANT
DIRECT ON-CALL DISPATCH
Select Symptom Code to Begin Diagnostics
1-Click Trigger
01
Bill Acceptor Rejecting Bills
Optical validator rejection, optical path obstruction, bezel flash codes
02
Kiosk / Ticket Payout Missing
Redemption kiosk ate ticket, payout missing, ticket printer jam
03
Screen Black or Power Dead
No video signal, backlight failure, cabinet master switch check
04
All Cabinets Comm / Offline
Location router reset, SAS central uplink, RJ45 switch loop
05
Cash Inserted / Zero Credits
Immediate dispute recording, ticket logging & supervisor escalation
06
Specific Fault / Error Code
Manufacturer code lookup, door tamper, logic sensor verification
Common Fault Shortcuts
[ Tap to Send ]
01 // Bill Reject
02 // Ticket Jam
03 // Cash Dispute
04 // Black Screen
05 // Comm Offline
06 // Dead Power